Cancellation & Refund Policy

Last updated: 29 October 2026

This policy covers bookings and purchases with COVE Reflexology Studio, run by COVE REFLEXOLOGY LLP.

Cancelling or rescheduling a session

• You can cancel or reschedule free of charge up to 6 hours before your session. Use the Change or cancel link in your booking, message us on WhatsApp or call us.
• If you cancel less than 6 hours before your session, or do not come, the session is forfeited: a prepaid session is not refunded, and a pack or membership session is used.
• If we have to cancel or move your session, you can choose a new time or a full refund.

Refunds for sessions

If you cancel a prepaid session in time, we refund the full amount to the original payment method, or keep it as credit for a future session if you prefer. Sessions paid from a pack or membership go back to your pack or membership.

Packs and memberships

You can cancel a pack or membership within 7 days of buying it for a full refund, as long as none of its sessions has been used. After that, or once a session has been used, packs and memberships cannot be refunded. Unused sessions expire at the end of the validity period.

Gift cards

Gift cards cannot be refunded or exchanged for cash. They are valid for 6 months from the date they are issued.

How refunds are paid

• Refunds go back to the original payment method: the same UPI account, card, bank account or wallet.
• We start a refund within 2 working days of approving it. Your bank or card issuer usually credits it within 5 to 7 working days.
• Payments made at the studio in cash are refunded by UPI or bank transfer.
• If money left your account but your booking or purchase was not confirmed, the payment is refunded in full.

Ask for a refund

Message or call us with your name, phone number and booking details. You will find our details on the Contact page.